Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"4c1b5e9bb2fbe93ad8aabe43646c2542583f83a7_lout","branding":{"id":"3","key":"zn","name":"Zentact Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#479e92","headerLinkHoverBGColor":"#479e92","headerBadgeColor":"#479e92"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#56beb0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NmViZDYzZC04NTQ1LTQzNmMtODdiMi1hZTU5Y2RkYTk5MjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzA3NzEwMjgsIm5iZiI6MTc3MDc3MDQyOH0.aySd4ThO-lQDvGrBOxKQKGW_rALxv08Vro0rRAm_Wig&client=66ebd63d-8545-436c-87b2-ae59cdda9929&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"zn","projectId":10017,"serviceDeskId":3,"name":"Zentact Support","description":"<p>Welcome! Let us know how we can help.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"36","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://rocketparts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"39","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://rocketparts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"43","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://rocketparts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[11],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://rocketparts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[39,43,36]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"843d799c-2f95-316d-99d6-667aa15f1942","appLinkName":"","appLinkUrl":"","spaceKey":"ZN","spaceName":"Zentact Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ZN","serviceDeskId":3,"kbLinkDomainURLs":["https://rocketparts.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ZN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NmViZDYzZC04NTQ1LTQzNmMtODdiMi1hZTU5Y2RkYTk5MjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NzE2MjgsIm5iZiI6MTc3MDc3MDQyOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.EupJgXE5B6j3i5WJKXD-Ra2X2DttjHyIfFKuafy2xDw","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"66ebd63d-8545-436c-87b2-ae59cdda9929","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":36,"projectId":10017,"issueType":{"id":"10075","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://rocketparts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/36","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/36","calendarParams":{"firstDay":0,"date":"2026-02-10T16:40:28-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"843d799c-2f95-316d-99d6-667aa15f1942","appLinkName":"","appLinkUrl":"","spaceKey":"ZN","spaceName":"Zentact Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ZN","serviceDeskId":3,"kbLinkDomainURLs":["https://rocketparts.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NmViZDYzZC04NTQ1LTQzNmMtODdiMi1hZTU5Y2RkYTk5MjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NzE2MjgsIm5iZiI6MTc3MDc3MDQyOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.EupJgXE5B6j3i5WJKXD-Ra2X2DttjHyIfFKuafy2xDw","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"66ebd63d-8545-436c-87b2-ae59cdda9929","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}